All Web Design / Web Development / Mobile Application Development/Development /
Search Engine Optimization / Digital Marketing/Hosting Services/ Maintenance of a website are carried out and accepted after total
analysis and creation of a complete scope document, to ensure that our teams have a full understanding of the work needed to be done,
eliminating possibilities of any project cancelation/reversal/dispute. Since RAVIVA INFOTECH PVT LTD and the client understand that there
is work involved to achieve every milestone of the project and completion of every module, a refund would not be possible for the work once
assigned to us. Payments for custom design projects / above services are made to us in increments by the client and are non-refundable. If a
project is cancelled or postponed, all charges paid are retained by RAVIVA INFOTECH PVT LTD and, if applicable, a fee for all work completed
beyond what was already paid for shall be paid by the client. If we receive a chargeback or payment dispute (i.e. Payment Gateway Dispute) from
a credit card company or bank, your service and/or project will be suspended without notice. A chargeback fee (issued to recover fees passed on
to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored,
files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or
opening a Payment Gateway dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read
and make sure you fully understand our refund policy before making a payment. We are willing to work with you and after getting confirmation from your
side, we will immediately take action on it and send your work in progress. Therefore, if you take your steps back after confirmation, the amount you
have already paid is non-refundable. We interact with our clients and do our best to solve all their queries and start work after their approval. Therefore,
there is no provision for any kind of refund. We mentioned that the paid amount is non-refundable in any circumstance. Please read and make sure you fully
understand our refund and cancelation policy before making a payment.
Should you have other questions about our policies, feel free to call us. 05th May 2019.